Privacy Policy

Last updated: August 2026

Our Commitment to Your Privacy

Serenity Counseling is committed to protecting your privacy. As a mental health practice, we hold your personal and health information to the highest standard of confidentiality, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law.

Information We Collect

When you visit our website or contact us, we may collect information you voluntarily provide, such as your name, email address, phone number, and the message you send through our contact form. If you become a client, additional health information is collected and maintained as part of your confidential clinical record, which is governed by HIPAA and our Notice of Privacy Practices provided at intake.

How We Use Your Information

  • • To respond to your inquiries and schedule consultations
  • • To provide and coordinate your care as a client
  • • To process billing and insurance claims, when applicable
  • • To comply with legal and regulatory obligations

We never sell your personal information, and we do not share it with third parties for marketing purposes.

Confidentiality of Therapy Records

All therapy sessions and clinical records are confidential. Information is disclosed only with your written authorization, or in limited circumstances required by law—such as an imminent risk of harm to yourself or others, suspected abuse of a child or vulnerable adult, or a court order.

Website Data & Security

Our website may use basic analytics cookies to understand site usage and improve your experience. Contact form submissions are transmitted securely. Please avoid including sensitive clinical details in website messages; those topics are best discussed during a confidential session.

Your Rights

You have the right to request access to your records, request corrections, and receive an accounting of certain disclosures, subject to applicable law. To exercise these rights or ask questions about this policy, please contact us.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Serenity Counseling at hello@serenity.therapy or (206) 555-0142.